At PINE VEIL LLC, we are committed to providing a reliable and convenient delivery experience for every customer. This Shipping Policy explains our shipping destinations, order processing procedures, delivery timeframes, and shipping arrangements for purchases made through our website.

Please review the following information before placing your order.

1. Shipping Destinations

PINE VEIL LLC currently ships exclusively to addresses within the United States.

  • We only accept orders with valid U.S. shipping addresses.
  • Shipping options at checkout are restricted to destinations within the United States.
  • Orders with shipping addresses outside the United States cannot be accepted or fulfilled.
  • Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping address is correct before completing checkout to avoid unnecessary delivery delays.

2. Order Processing Time

After an order has been successfully placed and payment has been confirmed, our team will begin preparing the items for shipment.

  • Order Processing Time: 1–3 business days.
  • Orders are generally processed Monday through Friday, excluding U.S. public holidays.
  • Orders placed on weekends or public holidays will generally begin processing on the next business day.
  • Processing times may vary slightly during peak shopping periods or due to unexpected operational circumstances.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email when tracking information becomes available.

3. U.S. Shipping and Delivery Time

We provide standard shipping services for deliveries within the United States.

  • Estimated Shipping Time: 3–7 business days after dispatch.
  • Estimated Total Delivery Time: 4–10 business days, including order processing and shipping.

Delivery estimates are calculated in business days and are provided for reference. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

We currently offer standard shipping only. Expedited shipping services are not available.

4. Shipping Fees

Applicable shipping charges are displayed at checkout before payment is completed.

Customers can review the available U.S. shipping options and the corresponding shipping costs during the checkout process.

Any applicable shipping fees will be included in the final order total before the purchase is confirmed.

5. Shipping Carriers

To support reliable delivery across the United States, PINE VEIL LLC may work with established shipping and logistics providers, including:

  • USPS (United States Postal Service): Provides domestic mail and package delivery services throughout the United States.
  • UPS (United Parcel Service): Provides domestic parcel transportation and delivery services.
  • FedEx: Provides package shipping, transportation, and delivery services across the United States.

The carrier assigned to an order may vary depending on the destination, package requirements, and shipping arrangements.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

You can use the tracking number on the designated carrier’s website to monitor your shipment and check its latest delivery status.

Please allow some time for tracking information to become active after the shipping confirmation has been issued.

If you have not received tracking information or notice an unusual delay, please contact our customer support team for assistance.

7. Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate address changes before the order is dispatched.

Once an order has been handed over to the shipping carrier, we may no longer be able to modify the delivery address. Customers are responsible for ensuring that the information provided at checkout is accurate.

8. Delayed or Lost Shipments

Although we work with established shipping providers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions.
  • Carrier service interruptions.
  • Public holidays and peak delivery periods.
  • Incorrect or incomplete shipping information.
  • Unexpected transportation or logistical disruptions.

If your shipment appears delayed or has not been delivered within the estimated timeframe, please contact us. We will review the available tracking information and assist you in communicating with the relevant carrier when necessary.

9. Incorrect or Damaged Deliveries

If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the packaging and affected items, where applicable.

Our customer support team will review your request and provide appropriate assistance in accordance with our applicable policies.