PINE VEIL LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, browse our men’s trench coat collection, place an order, or contact our customer support team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Personal Identification Information

  • Full name
  • Email address
  • Billing and shipping addresses
  • Telephone number

Order and Transaction Information

  • Products purchased and order details
  • Transaction dates and purchase history
  • Order status and delivery information
  • Payment confirmation and transaction records

Payment Information

Payments are processed through secure third-party payment service providers. We do not directly store or retain complete payment card numbers or security codes on our website. Payment providers handle payment information in accordance with their own privacy and security policies.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and browsing activity
  • Website access dates and times
  • Referral sources and interaction data

2. How We Use Your Information

PINE VEIL LLC uses the information collected for legitimate business and operational purposes, including:

  • Processing, confirming, and fulfilling customer orders.
  • Arranging shipping and providing order updates.
  • Responding to customer inquiries and support requests.
  • Managing returns, exchanges, and refunds.
  • Maintaining and improving website performance and functionality.
  • Preventing fraudulent transactions and unauthorized activities.
  • Maintaining business, accounting, and transaction records.
  • Complying with applicable legal and regulatory requirements.

We only use personal information for purposes reasonably related to our business operations and as otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve browsing functionality, remember user preferences, analyze website traffic, and support essential website operations.

Cookies may include:

  • Essential Cookies: Necessary for website functionality, shopping cart operations, checkout processes, and security.
  • Functional Cookies: Help remember preferences and improve the browsing experience.
  • Analytics Cookies: Help us understand how visitors interact with our website and identify areas for improvement.
  • Marketing Cookies: May be used to support relevant advertising and measure marketing performance.

Where required by applicable law, non-essential cookies will only be activated after you provide the appropriate consent. You may also manage cookie preferences through your browser settings or available cookie preference tools.

4. How We Share Your Information

We do not sell your personal information in exchange for monetary compensation.

We may share relevant information with trusted third parties when necessary to operate our website and provide our services, including:

  • Payment Processors: To securely process payments and verify transactions.
  • Shipping and Delivery Providers: To fulfill orders and deliver purchased products.
  • Website Hosting and Technical Providers: To maintain website functionality, security, and performance.
  • Analytics and Advertising Providers: To understand website activity and support marketing operations, subject to applicable privacy requirements.
  • Legal and Regulatory Authorities: When disclosure is required by law, legal process, or to protect our rights and prevent fraud.

Third-party service providers are permitted to use personal information only as necessary to perform their designated services or as otherwise permitted by law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, and legal compliance.

Order-related personal information and transaction records may be retained for seven (7) years after the completion of an order, unless a longer retention period is required or permitted by applicable law.

When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take appropriate precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through our website.

7. Your Privacy Rights Under California Law

If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), subject to applicable exceptions and verification requirements.

These rights may include:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose.
  • Right to Delete: Request deletion of personal information we have collected, subject to legal exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt Out: Opt out of the sale or sharing of personal information, where applicable.
  • Right to Limit: Limit certain uses and disclosures of sensitive personal information, where applicable.
  • Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment.

Do Not Sell or Share My Personal Information

PINE VEIL LLC does not sell personal information for monetary compensation. If our use of certain third-party advertising or analytics technologies constitutes “sharing” under applicable California privacy laws, you may request to opt out of such sharing.

To submit a privacy-related request, please contact us at:

Email: [email protected]

We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.

8. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without the required parental consent, we will take reasonable steps to delete that information.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, or other external services. These third parties maintain their own privacy policies and data handling practices.

PINE VEIL LLC is not responsible for the privacy practices or content of external websites. We encourage customers to review the applicable privacy policies before providing personal information to third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage customers to review this page periodically to stay informed about how their information is handled.